Feel free to contact us

Remember, feel free to contact us at any time to ask questions or share your thoughts. Use the contact form, or by sending us an email to support [at] [email protected] Please mention the Order number (if available) in the Subject. Thank you!

How To Order Perfect Stuff?

Ordering a product is quite easy: After falling in love with one of our products, hit the "Add to Cart" button. You will be automatically redirected to the shopping cart, where you enter your address and enter the payment part of the site. If you have any questions about the ordering process, feel free to contact us.

Easy Payment Methods

we only accept payment through Bank Transfer with BCA (Bank Central Asia)

Account Number : 8650507101
Account Name    : RIKO

Don't worry if you have another bank account, the transfer fee will be fully charged by us with reducing total price (item + Shipment price)

Shipping & Delivery

Note that shipping costs depend on the quantity of your order and the country of destination

• We use JNE courier services for Indonesian customers. REGULAR service is our default option.
• After we received the payment, we will inform the tracking numbers through e-mail afterwards.
• It takes 2 – 3 working days for the couriers to deliver the products around Java Area and 4 – 5 working days for outside Java Area. Please inform us if you want to deliver the products with faster delivery (such as One Night Services).
• All the shipping cost will be fully customer’s responsibilities. This is included return shipment cost or exchange shipment cost.
• We would not be responsible for any damage that happened to the goods during shipment as we shipped it in good condition.
• To check the JNE shipping cost, you could check it on JNE

Return For Unperfect Items?

Ordering a product is quite easy: After falling in love with one of our products, hit the "Add to Cart" button. You will be automatically redirected to the shopping cart, where you enter your address and enter the payment part of the site. If you have any questions about the ordering process, feel free to contact us.

Privacy & Security

Your privacy is important to WAKU. We never share or sell your information to any third party. Your details are only used to contact you about order or issues relating to WAKU INDONESIA

Warranty

• Some of our products has a stitch warranty
• You will receive the warranty card after purchasing the product. Warranty card must be showed if you want to claim a stitch warranty
• This warranty does not cover leather scuffing, marked fabrics, general wear & tear from use.

Important Information

• Please make sure that the shipping address is complete and correct as we are unable to redirect orders once they are on their way to you.
• Our delivery time starts from the moment an order payment is accepted.
• Products are represented through both images and descriptions as accurately as possible.
• As we are using natural leather, please understand the leather may have natural markings such as healed scratches, barbed wire marks, wrinkles and insect bites, etc. If you received those kind of marks, it’s a proof of genuine natural vegetable tanned leather.
• The items stock number displayed in this website are updated and matched with the stock in our office.